We hope you are enjoying your purchase, but if you are not fully satisfied for any reason, we are here to help with a return or refund.
Our refund and return policy lasts 30 days. If 30 days have passed since your item(s) were delivered, we will not process refund or exchange requests.
To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.
Notice: All of our items are made to order, which means we only produce after you place your order. If the item(s) have no quality problems, a 35% restocking fee will be applied for returns & refunds.
Please follow these terms when requesting a refund:
After we receive and inspect your returned item, we will send you an email confirming receipt and informing you whether your refund has been approved or denied. If your request is approved, a refund will be applied to your original payment method in 3-7 business days.
Notice: Our items are made to order according to the customer’s choice of ring size, metal material, metal color, etc. If customers wish to exchange or return a product for non-quality issues, a restocking fee of 35% of the purchase price applies.
Please note:
We want your order to be exactly as you envision it! After placing your order, please review the confirmation email carefully—this includes order details, shipping information, and the expected timeframe. If you notice any issues, contact us immediately so we can assist.
If you need to change your item within 48 hours after placing your order, there will be a 15% fee based on the order amount to cover materials and labor, along with any additional price difference if applicable.
Generally, we start production and prepare the necessary materials within 12 hours of receiving an order (except on Sundays or public holidays). Therefore, cancellations made more than 24 hours after purchase will incur a fee to cover the cost of materials and labor.
Cancellation Fee Rates:
To return your item(s), please contact us at muktarajewelry@gmail.com for the return address.
NOTICE: A trackable shipping service is required when returning the item(s); we cannot issue refunds or exchanges without a tracking number.
If you initiate a return for non-quality issues, you will be responsible for covering the return shipping cost. The exact fee depends on the courier service chosen.
If the return is due to an issue such as receiving damaged or incorrect items, we will cover the return shipping cost.
If you haven’t received a refund after 7 business days following approval, please first contact your card company or bank, as it may take some time for your refund to be officially posted. If they confirm that no refund is being processed, please reach out to us at muktarajewelry@gmail.com for further assistance.
For any questions related to refunds and returns, feel free to reach out to us at muktarajewelry@gmail.com.
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